Returns and Refunds

Effective Date: November 23, 2024

Thank you for choosing Vision Roasters as your trusted provider of coffee. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact
our customer support team via our contact page. Thank you for choosing Vision Roasters!

Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

Refund and Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Vision Roasters.

Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality
item as per your preference, subject to availability.

Money Refund: We’ll return the cost of the item to the original payment method used for the
purchase.

Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.

Partial Refund: In some cases, a partial refund may be provided if only part of the order is
returned.

Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
specific item returned.

Store Credit: You can choose to receive store credit, which can be used on any future
purchases with us.